Wednesday 27 August 2008

Big Radio Killed The Radio Star

A cryptic banner ad appeared recently on a popular online local news web site, asking viewers whether they were “sick of Malaysian radio”. A click on the ad led to an online survey which posted various options of why one might be sick of Malaysian radio, including “too much phone-in contests”, “playing the same music over and over” or “an unduly high interest in Hollywood gossip”.

Whoever the ‘perpetrators’ of this ad and survey are and whatever good they may get out of it, I wish them all the best. For me, being three years into my thirties, I am no longer sure whether my musical tastes have changed over time due to the state of Malaysian radio or my own internal, autonomous ‘evolution’. Because, in truth, I can’t listen to any English radio station here in Malaysia for more than 10 minutes before switching to the soothing confines of my in-car MP3 player (unless, of course, I need traffic information delivered to me via the sexy husk of Priscilla Patrick).

To some extent, I’m not blaming anyone for this. Musically speaking, its tough being in one’s thirties. You can’t let go of the character-defining music of your teens and early twenties, yet you want to stay connected to the popular music of the day (even though most of it makes you cringe or gag) because of the need to be relevant and feel “young”. But seriously, there is something about Malaysian radio which makes this dislocation harder to bear.

For the youth-oriented stations, the Malaysian predilection to R&B, hip hop and rap, so evident on all our competing stations, leaves me a bit cold, not because I don’t like the genres, but because their best forms would have, well, zero chance of ever getting any airplay (how many times have YOU heard Dr. Dre on Malaysian radio?). Usually what gets played is the crowd-friendly bleah variety. The same goes for pop and rock. For the older-oriented stations, their idea of musical variety does not mean varied, different musical styles and sub-genres, but rather 20 years of bubblegum pop. I mean, seriously, how many times do I need to hear the Backstreet Boys, Jon Secada and Rick Astley in a year?

Funnily enough, my flight from this bubblegum land has found me in strange waters. Lately, its been classical music for me, especially since the birth of our baby girl. Unfortunately, Astro’s Opus only works at home (you need a decoder), which is fine for baby, but there’ll be no in-car classical music for me unless I happen to be in Johor and get it beamed from Singapore. In fact, whenever I am back there, I switch between three Singaporean stations: the aforementioned Symphony 92.4, the BBC’s World Service and the irreverent non-state owned 91.3FM. On the drive back home to KL, when the signals of these three stations start to fade into static (somewhere around Pagoh), I actually feel rather like I am leaving civilisation.

The point I am trying to make is not that radio stations should cater to my whims and fancies (although that would be nice) but to make the point that I am only a small instance of a larger trend, that this is a new era of fragmented demographic, cultural and social groups manifesting themselves in even more fragmented musical and programming tastes; an era where most people’s iPod playlists are longer than a radio station’s; an era where more new music can be found on the Internet than on the radio; an era where I believe niches are getting smaller and smaller, and therefore, Big Radio should be getting smaller and smaller.

So, let me provide not just one business model for a new radio station, but three, all centred on the Klang Valley, given its distinct demographic difference from the rest of the country.

a) A free-to-air classical music station
Target demographic: arts lovers, highbrow types, retirees, M2H residents, LiteFM listerners, babies
Programming: opera, classical, contemporary vocals
Advertiser shortlist: Contemporary arts events, baby products.

b) Expat Radio
Demographic: the Klang Valley expat community and the more liberal English-speaking local population
Programming: call-in programs (expats need to vent sometimes and complain about their host country), and whatever musical tastes they have (say, Keith Urban for the Aussies and David Hasselhoff for the Germans… I’m kidding, ok?)
Advertiser shortlist: just pick up a copy of Expat magazine. Or The Peak. Or Tatler.

c) Campus Radio
Demographic: local, international and foreign students in the Klang Valley
Programming: college or local bands, student interest radio-zines, allowing space for free-form expressions by students themselves
Advertiser shortlist: any youth-oriented products and services would apply.

Advertisers and marketers all over the world know that successful marketing is all about focus, focus, focus. It would be great if our media owners or - better yet - the regulators of our media owners appreciated this fact.

Appeared in theSun, August 27th 2008. epaper link here.

Saturday 9 August 2008

What's in a Number?

The PIKOM PC Fair just blew through KL over the weekend. For those of you who missed it, or who have never gone for one, it’s a veritable bazaar of the latest and greatest in technology consumer products.

Faced with a bewildering array of computers, laptops, camcorders, digital cameras, printers, PDAs and their attendant accessories, the average consumer can be forgiven some confusion in choosing what’s right for him. Relying on the salesman for edification – while he is spouting rapid-fire Cantonese and brandishing his product in your face – sounds more like a recipe for uninhibited expenditure than careful product comparison..

The problem is worsened by the industries’ usage of numerical specifications. To paraphrase a well known saying, there are lies, there are damned lies, and then there are specifications.

Numbers never lie…

A curious thing often happens in the marketing of products: someone somewhere latches on to a product specification, something which has a number attached to it, and starts to emphasise it beyond all proportion in the promotional literature. That leads to an “arms race” of sorts, as rival manufacturers are sucked into this competition and need to retaliate with their own numbers.

The megapixel (MP) controversy is an excellent example. Consumers go around proudly brandishing their new 10MP cameras saying its so sharp and so clear. Actually, as photographers can tell you, megapixels have little to do with sharpness, clarity, or even the size of the image you want to blow up. As Ken Rockwell notes in his blog kenrockwell.com, if you want to shoot sharper pictures, have better technique, and if you want to print a larger print, stand further back when you take the shot. Stand 100 feet back and you can print a billboard with an ordinary 5MP camera.

I think its because marketers, especially consumer marketers, are pressured to accomplish two things: to sell and to simplify. The problem occurs when complex products are over-simplified by the marketing department in order to make the job of selling easier. The quantitative aspects of the product specifications, being easier to understand, start to replace the qualitative aspects of the product.

…but they only tell half the story

Certainly a 200 gig hard drive is better than a 100 gig hard drive, of course, but the key thing is that its better, ceteris paribus, “all things remaining the same.” In the tech business, all things rarely remain the same.

The tendency for consumers at exhibitions like PC Fair is to go spec-comparing. I think this is a big mistake. I’d rather go test-comparing. Nothing beats getting your hands and fingers on the product, working the interface, and bashing it about to simulate the real world.

To give an example, these are the “soft”, qualitative attributes I look for when it comes to laptops/notebooks:

• Keyboard layout and comfort. I can’t emphasise this enough. Nothing frustrates me on a notebook more than a non-intuitive placement of the ‘Home’, ‘End’, ‘Del’ and ‘Ins’ and arrow keys, since I use these a lot.

• Heat management. It is understandable for laptops to heat up and start to burn your laps (should you still be one of the few people in the world to take the term “laptop” literally), but when they start to burn your wrists too, it’s time to get another one.

• Screen brightness and lifetime. Bad laptops start to lose their shine, literally, after a few months or years, when the LCD backlight starts to fade. Its tough on the eyes and the bad thing is, you don’t even notice until its too late and your eyes have suffered for too long.

Now, do you see any of the above traits marketed by the notebook companies? Of course not, they’re just not as sexy as “2 gig RAM” and “1.6Ghz processor”.

Thread Counts

If you think it’s only the tech industry that creates these sorts of non-informative specification arms races, think again. For instance, would you say a 800-thread count cotton bed sheet is better than a 300-thread count cotton bed sheet?

You should know the answer to that one. If you don’t, you can Google “thread count” and find out for yourself.


Appeared in theSun, 8th August 2008. e-Paper link here.